Terms of Service

Welcome to irrealista. These terms govern your access to and use of the website at irrealista.pt (the "service"). By creating an account or using the service you accept these terms. If you don't agree, don't use the service.

1. What the service is

irrealista is a platform that monitors public Portuguese real-estate listings (currently OLX, with other sources planned) and lets you define search criteria. Based on those criteria, our automated agent sends messages to sellers on your behalf, typically with offers below asking. Seller replies are forwarded to you by email and, if you opt in, WhatsApp.

The service is not real-estate brokerage or financial advice. It only automates the initial contact; any negotiation, viewing, promissory contract or deed is solely your responsibility.

2. Account and eligibility

• You must be at least 18 and legally able to enter contracts.
• You provide true, current and complete data when signing up.
• You're responsible for the security of your account.
• Notify us immediately of any unauthorized access.

3. Acceptable use

You may not:

• Use the service for unlawful purposes or in breach of OLX's or other source platforms' terms.
• Send fraudulent, abusive, offensive or misleading messages via our agent.
• Try to circumvent technical limits, scrape at scale, or interfere with the infrastructure.
• Resell access or create multiple accounts to bypass limits.
• Use the service for unfair competition against irrealista itself.

We may suspend or terminate accounts that violate these rules without refund.

4. Messages sent on your behalf

When you create a search you authorize us to message sellers on your behalf with offers based on your criteria. Messages identify you as the real interested party. You're responsible for content sent on your behalf — if a seller replies, you negotiate directly.

5. Third-party content

Listings, photos, descriptions and seller data shown are public content from third parties (currently OLX). We don't own and aren't responsible for that content nor guarantee its accuracy, availability or legality.

6. Availability and changes

We aim for 24/7 availability but don't guarantee it. We may suspend, change or discontinue features at any time, with reasonable notice for material changes.

7. Pricing

At the date of this version, the service is offered free of charge. We reserve the right to introduce paid plans in the future, with at least 30 days' notice.

8. Intellectual property

The code, design, brand, editorial content and aggregated database of irrealista are our property. We grant you a personal, non-exclusive, non-transferable license to use the service per these terms.

9. Disclaimers and limitation of liability

The service is provided "as is", without express or implied warranties of fitness for a particular purpose, merchantability or error-free operation. We don't guarantee sellers will respond, accept offers, or that the final price will match our initial offer.

To the maximum extent permitted by law, our total liability to you for any cause related to the service is limited to €100 (one hundred euros). This limit doesn't apply in case of our wilful misconduct or gross negligence.

10. Indemnity

You agree to indemnify irrealista against any losses, costs or expenses (including reasonable legal fees) arising from your breach of these terms or unlawful use of the service.

11. Termination

You may close your account anytime via /perfil or by email. We may terminate your account in case of breach. Termination doesn't affect accrued rights or clauses that by their nature should survive.

12. Changes to terms

We may update these terms. Material changes are emailed to registered users at least 30 days in advance. Continued use after the effective date constitutes acceptance.

13. Governing law

These terms are governed by Portuguese law. Disputes fall under the jurisdiction of the courts of Lisbon, without prejudice to the mandatory rights of consumers resident in the EU.

You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr or the competent Portuguese consumer arbitration centres.

14. Contact

Questions about these terms? Write to geral@irrealista.pt.